FAQ About FEIER
I tried to use a discount code, but it didn’t work. Why can’t I use my code?
There are couple possible reasons for why a discount code didn’t work in your cart. The discount codes offered for our website is typically one use per customer only, so if it has been used by you before, it cannot be used again. Another reason could be that the code has expired. Discount also cannot be combined with any other offers.
Can I use a discount code on a previous order?
Discount codes are not valid for prior purchases. They cannot be added retrospectively by you or by the Feier fitness team. Discount code must be entered at the time of checkout in order to be applied.
If I want to return the item, what should I do?
You can return the item within 30 days after you have received your order for any reason or even for no reason, but if there is no quality problem of the product itself, you will be responsible for the return shipping costs. For more info on our return policy, click here:Refund & Return Policy.
When is FEIER Fitness Customer Service available?
We are here to serve you, Monday through Friday from 9:00am to 6:00 PM PST. We are closed during weekends and major holidays.
How long will it take to get my order?
Most orders will be processed and shipped from our warehouses within 2 business days.
Once your order has been processed for delivery, you will receive an email with the tracking number associated with your order. The delivery will usually take between 3 to 7 business days to arrive at your destination, once the parcels have left our warehouse. Rural parts of the U.S. can expect their orders within 8 - 10 business days. For more info on our shipping policy, read it here: Shipping Policy.
Why has my order been in the status of “shipment information sent to FedEx (or whatever courier companies)” for so long?
Because the pandemic in the area where our warehouse is located is relatively serious, the courier companies have also been affected. Being in the status of “shipment information sent to FedEx” does not mean that we haven’t ship your item out, but mean that we have delivered your item to FedEx who has not arranged the shipment we requested.
Do you ship to Puerto Rico or outside the United States?
No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).
Where do you ship from?
We ship items from our three warehouses in USA. Specific warehouse depends on the stock condition and your mailing address.
I just placed an order today and need to make a change on my order, can I?
If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes. For more info on our return policy, click here:Refund & Return Policy.
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